A+ Certification Study Guide by Jane Holcombe,Charles Holcombe

By Jane Holcombe,Charles Holcombe

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Sample text

Professionalism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Respectful Behavior Toward Others . . . . . . . . . . . . . . . Respect for Property . . . . . . . . . . . . . . . . . . . . . . . . ✓ Two-Minute Drill . . . . . . . . . . . . . . . . . . . . . . . . . Q&A Self Test . . . . . . . . . . . . . . . . . . .

Exercise 18-1: Reacting to Body Language . . . . . . . . . Communicating with Customers and Colleagues . . . . . . . . . . . . Communication Goals . . . . . . . . . . . . . . . . . . . . . . Keys to Effective Communications . . . . . . . . . . . . . . . Active Communication . . . . . . . . . . . . . . . . . . . . . . Tact and Discretion . . . . .

Tact and Discretion . . . . . . . . . . . . . . . . . . . . . . . . Professionalism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Respectful Behavior Toward Others . . . . . . . . . . . . . . . Respect for Property . . . . . . . . . . . . . . . . . . . . . . . . ✓ Two-Minute Drill . . . . . . . . . . . . . . . . . . . . . . . . . Q&A Self Test . . . . . . .

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